11 Easy Ways to File Labour Complaint in Qatar 2025
The Qatar government constantly tries to make laws and rules that support labourers and give them their rights. In case any company or employer violates the rule or right of the employee, employers are answerable to them.
The Qatar government has made some online platforms and physical platforms where they can complain and go in person to file a complaint against their employer. If you are also the one whose employer does not give his rights, then this article will guide you on what should you do.
What does Qatar Labour Law say if an employer violates the labour law?
According to the Qatar labour law, an employee can terminate their employment if their employer:
- Violates the rules
- Assaults them
- Mislead them
In the scenario of the court case, the rule-violating employer also has to pay penalties:
- Imprisonment for up to one month
- Fines ranging from QAR 2,000 to QAR 100,000
You can check Qatar Labour Law on Annual leave. From this article you can more insights to avail your holidays peacefully.
If Employer is not Paying Salary
The Qatari government has made the laws that need to be followed, and these laws are for the rights of the labourers, in case the employer is not paying the salary to the employee the employee can take serious action against him. According to Labour Law no 14:
- Salaries should be paid up within a maximum day of seven from the due date.
If the employer does not pay the salary to his employer on time his working license can be canceled.
Platforms where you can file complaints
The Qatari labour ministry has created some platforms for their labourers to complain against their employer in case of any injustice or violation. The famous platforms created by the government are:
1. File Labour Complaints through Unified Platform
The unified platform was launched in mid-2021 for labour rights. This is a perfect platform to file a complaint against the violation. You can file the complaint through following the mentioned procedure:
- Go to the official website
- Log in as individual
- Click on Submit complaint
- On the next page, you need to enter your QID to login
- Wait for OTP
- Enter the OTP
2. Send a Labour Complaint to the Ministry of Labour Hotline Number
In case of any rule violation or injustice, the employee has the right to file a complaint on hotline number 92727. This service is available 24 hours the labourer can file the complaint any time at his convenience by SMS by the following method:
3. Submit Labour Complaint In-person:
The government has made some centers where you can go in person and file complaints in person. There are also separate centers for males and females which are named as:
| AL-Khor (For Men) | 7:30 am to 12:30 pm |
| Industrial (For Men) | 7:30 am to 12:30 pm |
| AL-Huda Tower (For Women) | 7:30 am to 2:00 pm |
4. Complaint through Amerni App
One of the most convenient methods is to complain by an Amerni app at home an online procedure. This app comprises of following qualities which makes it a convenient method:
- It’s an electronic app
- Provide services in 33 different languages.
- By following the instructions given on the app it will enable you to submit your complaint.
By following the mentioned procedure, you can file a complaint:
Note: The Amerine app is not working in current days, but you can check it.
5. Labour Complaint by Calling Ministry of Labour Hotline Number
In case of any injustice, the employee has full right to contact the Ministry of Labour Hotline number.
- 16008 to raise complaints
- in case of violation call on the 40280660
With this method, you just need to call and file a complaint they will explain to you the time required, and your work will be done on time.
6. Submit Labour Complaint through NHRC
The National Human Rights Committee’s mission is to protect and promote human rights for everyone, this organization is to provide justice to victims. There are three methods by which you can complain at NHRC:
a. Raise Labour Complaint in Person
- Print out the complaint form, fill it and submit it to the NHRC.
- Provide your details such as Email Address, Phone number, National ID card / Visa
In case of any demand document, you have to provide it.
b. Submit the complaint online:
- Register yourself on NHRC website
- In the next step login
- Fill the complaint form & enter all of the required information.
- You may also need to submit the ID card/Visa number
- Also attach evidence to support your case
- Hit the submit button and wait for a response.
c. File the labour complaint through Email or Fax to NHRC
Labour complaint can also be done by email and fax on the provided contact:
- Email: [email protected]
- Fax: +97444444013
- Location: NHRC
d. Complaint through NHRC office
Workers can directly go to the office for complaints please remember to take your documents with you. NHRC office is located in Feerej Abdulaziz. The map is given below.
National Human Rights Committee – Google Maps
You need to fill the online complaint form and also need to submit the ID/Visa number and the evidence to support your case.
7. Raise Labour Complaints through the Ministry Self-Service Kiosks
The lobourer can file a complaint mysteriously through kiosks, the kiosks offer 10 different languages in which you can file a complaint. The languages are:
Firstly, fill in the complaint in your native language, and then take it out. After that submit it to Labour Affairs Department with all of its relevant data.
8. Submit your complaint through Embassy
You can also submit your complaint to the country’s embassy which will provide you a time response. They will need some documents like ID number/visa number, and evidence in your support. After submitting it they will start working on your complaint.
9. Through Government communication WhatsApp
You can contact +97460060601 and tell them your complaint and follow their instructions for your support and quick response.
10. Labour Dispute Resolution System
A Labour Dispute resolution system is designed to resolve the conflicts between the employee and the employer. There are three scenarios in which it works the scenarios are:
- Scenario 1: I think my employer has breached my contract or broke Qatar Labour Law
- Scenario 2: I want to challenge my employer’s decision to discipline me
- Scenario 3: My employer has accused me of deliberately causing damage & is going to deduct my wages.
| Scenario 1 | Scenario 2 | Scenario 3 |
| Start the procedure 1. Start your procedure by filing a complaint at the Ministry of Labour. | Start the procedure 1. send a written letter to your employer and keep a copy of it. 2. Employers need to response with in 7 days. | Start of the procedure 1. File the complaint at the Ministry of Labour. |
| Meeting with the Ministry of Labour 1. bring the proof 2. Discuss your complaint 3. Calculate your losses | If the employer does not respond or you are unhappy with the response, then you can complain to the ministry in the next 7 days. | Ministry of Labour Ministry of Labour will decide to cancel, reduce, or agree with the deduction. |
| In case the matter is not resolved you can ask for a legal hearing by DSC | Ministry of Labour 1. The ministry will decide whether the penalty is fair or not. 2. The Ministry will decide that the penalty can be dismissed or not | ———————– |
| DSC Hearing 1. Your matter will be discussed here, and the decision will be made 2. This decision will be considered as the final decision and cannot be appealed after the 15 days. | Dismissal Case: 1. Only the dismissal case can go to the DSC. | ————————- |
11. Labour Dispute Settlement Committees
It is a settlement committee whose key role is to examine the issue and try to solve the problem between the employee and employer with fairness.
- Examine the situation within the seven days.
- The decision will be given within three weeks.
How to check the Status of Labour Complaint
Checking the status means that how can you follow up on what is currently happening with your Complaint. After filing a complaint, you will get the reference number by which you can easily check the status of your complaint by the following two sources:
If you have registered a complain through Amerni app then you can check the status of your complain online by just following these steps:
- Open the App
- Sign in By using Username & Password
- Select Individual
- Check on the Labour Complain follow up
- Select the year and follow the instructions
Check Complain Status on the Amerni App
You can also check the status by using the official website follow the mentioned procedure:
Check Complaint Status on Ministry Website
You can also check the status of your complain from MOI website as well. Just follow few steps.
- Go to MOI Website
- Enter the Field 1 and Field 2
- Select the year
- Press the submit button
Conclusion:
Every employee has their rights, and they are provided by the Qatar Labour Ministry. They have also made platforms that work very actively to provide services to employees so that they can have a safe career journey. If you are facing problems from your employer’s side or your employer is violating the rules, then always remember that the Qatar labour ministry is always standing behind you to provide support.
